Account deletion

Delete your Dubashi Learn account

Deleting your account starts a 30-day grace period — deletion from our servers is not immediate, and you can sign back in at any time to take your account off the deletion list. The learning data on the phone you delete from is removed straight away, and restoring does not bring it back. After 30 days, deletion is permanent and cannot be undone.

Last updated: 18 August 2026

How account deletion works

When you confirm deletion, your account enters a 30-day grace period, so you can change your mind. Two different things happen at two different times: on our servers nothing is deleted until the 30 days end, while on the phone you delete from your learning data is removed the moment you confirm.

• Within 30 days: sign back in and choose Restore my account, and your account is taken off the deletion list. Nothing on our servers has been deleted during the grace period, so your account and subscription status are as you left them. What was on the phone you deleted from — your review deck, Dialogue Prompts, transcripts, saved situations and recordings — was removed when you confirmed, and restoring does not bring it back.
• After 30 days: your account and the personal data we hold on our servers are permanently deleted. We cannot recover anything after that point.

If you can still open the app

Best option. Takes about ten seconds.

• Open Dubashi Learn and go to the Me tab
• Under Privacy, tap Delete my account
• Read what goes and what is kept, tick the confirmation, and tap Delete my account

You will be signed out, and your 30 days start straight away.

If you cannot sign in

Email privacy@dubashi.com from the address you signed up with, using the subject line Account deletion request. We will confirm the address is yours and process the request within seven working days. The same 30-day grace period applies — say so in the email if you would rather skip it.

What gets deleted

From our servers, when the 30 days end:

• Your account and sign-in — your email address and the profile facts we hold, including the goal you chose when you started
• Your language pairs, plan and usage counters
• Your notifications and your course-build requests — unless a build was still running, in which case see below

From the phone you delete from, the moment you confirm: your review deck, Dialogue Prompts, scene transcripts, saved situations and recordings, across every language you were learning. This part cannot be undone by restoring. These things are stored in the app's private storage on your phone — they never reach our servers, and we cannot read them.

From any other phone you used: the same list is cleared there the next time the app is opened on that phone, from 60 days after your request onwards. We cannot reach a phone that is not running, so if the app is never opened on it again, that data stays in the app's private storage until the app is uninstalled. Signing in on that phone instead cancels the clearing — a restored account keeps working, and the app stops waiting.

On uninstall: everything the app kept on the phone — your name, your goal, your language choices and your consents. None of it ever leaves the phone.

What is not affected

What we keep, and why

Seven records, and they are not all the same kind of thing. We also keep ordinary server logs for a short time — the last item below.

Three with our link to you removed.

• Purchase records. If you ever bought a plan we keep the record of that purchase, with the identifier we held removed, so refunds and billing can still be reconciled with Google Play. Our copy no longer points at you. Google Play keeps its own record of the purchase — that is what makes a refund possible at all — so we do not claim the purchase becomes untraceable, only that we stop holding the link to it.
• A course build that was still running. If we happened to be building a course for you at the moment the deletion ran, that build's record stays with your identifier replaced, so the build can finish and the queue keeps working for everyone else waiting in it.
• Reports you sent us about the coach. If you told us something the coach said was harmful or wrong, we keep the report and a copy of what she said, because it is the only copy — her replies are generated as you talk and are not otherwise stored. It is how we find and fix the problem. Your identifier is removed from it.

Four still filed under your account identifier — the internal id we generated when you signed up, never your name or email, both of which are deleted.

• A marker that the account was deleted. It is what stops a subscription renewal quietly recreating an account you asked us to remove.
• The deletion request itself — when you asked, when it was carried out, and whether the account had a subscription at the time. It is our record that we did what you asked, and when. If the deletion failed and had to be retried, it also holds the technical reason it failed.
• Content reports. If you told us a lesson felt wrong, that report stays, because it is how the course gets fixed for everyone else. We remove your identifier from inside the report, but the report is filed under a reference that still contains it, so we do not claim it is fully anonymous. The report describes the lesson — though if you typed a note in your own words, we keep what you typed.
• Course-build failures. If you asked us to build a course and the build failed, we keep a record of that failure so we can tell whether you were owed a refund. It holds your account identifier, which language pair you were building, whether you had a subscription at the time and which plan, and whether a refund was due.

We keep those four for security, for refunds and for audit. None of them can be used to contact you, and the records that connected that identifier to your name or email are gone.

Server logs. Our servers write technical logs as they run, and some of those lines contain your account identifier — including the line recording that your deletion finished. They hold no name, no email, and nothing you said or typed in a lesson. Google Cloud deletes them automatically 30 days after they are written.

Beyond these, nothing is kept. We do not sell data, and we do not hold a copy of your account "just in case".

Getting a copy of your data first

If you want your data before you delete it, open the app, go to the Me tab and tap Export my data under Privacy. You will get a single file with everything we hold — including the parts that only ever lived on your phone and never reached our servers.